Frequently Asked Questions

1 – Booking & Availability

How to book a GoFast Drive private chauffeur or Motorcycle Taxi?
All bookings are made exclusively online via our official website, in just a few clicks.: www.gofastdrive.com.

How far in advance should I book?
Bookings should be made at least one hour before the scheduled departure to ensure chauffeur availability and a seamless pickup.

Do you operate 24/7?
Yes, GoFast Drive is available 24 hours a day, 7 days a week.

What happens if the Chauffeur / Rider does not show up?
We will quickly assign another chauffeur or cancel the ride at no cost, with a full refund if payment has already been made.

What if my train or flight is delayed?
We track arrivals in real time and adjust pickup times accordingly. Waiting fees may apply as outlined in our Passenger Terms of Use.

2 – Pricing & Payment

How can I pay?
Payment is made exclusively online via the official GoFast Drive website: www.gofastdrive.com. No cash or in-person payment to the chauffeur is accepted. More details are available in our Passenger Terms of Use.

Do you offer packages or subscriptions for regular clients?
No, subscriptions are not currently available.

Are there waiting fees?
Yes, waiting fees may apply:

- Point-to-point transfers: Fees are applied after 15 minutes of waiting.

- Airport & train station transfers: Pickup is adjusted to your arrival time, with 15 minutes of free waiting after your flight lands or train arrives.

Are there cancellation fees?
Yes, fees depend on how far in advance the cancellation is made:

✅ More than 2 hours before departure: 0% fee
✅ Between 2 and 1 hour before departure: 35% fee
❌ Less than 1 hour before departure: 100% fee (full fare charged)

No cancellations are possible less than one hour before the scheduled departure.
For more details, please consult our Passenger Terms of Use.

3 – Luggage & Equipment

What types of luggage can I bring?

- Motorcycle Taxi: 1 cabin bag or 1 medium suitcase.

- Business Sedan (E Class): Up to 2 cabin bags, or 2 standard checked bags, or 1 large suitcase.

- Van (V Class): Up to 12 cabin bags, or 8 standard checked bags, or 6 large suitcases.

- First Class (S Class): Up to 2 cabin bags, or 2 standard checked bags, or 1 large suitcase.

Do Motorcycle Taxis provide helmets, gloves, and protective gear?
Yes, all safety equipment is provided by the Rider.

Can I travel with a backpack or cabin bag on a motorcycle taxi?
Yes, that is fully possible.

4 – Safety

Are Chauffeurs / Riders trained and insured?
Absolutely. All GoFast Drive Chauffeurs (VTC) and Riders (VMDTR) are certified professionals, trained in compliance with French transport regulations and fully insured to guarantee the highest standards of safety and reliability.
Further information can be found in our Passenger Terms & Conditions.

What happens in case of rain or bad weather on a Motorcycle Taxi ride?
Your Rider will provide all necessary protective equipment to ensure a comfortable ride regardless of weather conditions.

How is passenger safety ensured on Motorcycle Taxis?
Through the professionalism and experience of our chauffeurs, combined with regular motorcycle maintenance.

5 – Airports & Destinations

Which airports do you serve?

- Parisian region: Orly, Roissy-Charles-de-Gaulle (CDG), Beauvais

- South of France: Marseille Provence Airport, Nice Côte d’Azur Airport, Cannes Mandelieu Airport.

Can I book sightseeing trips with multiple stops?
Yes! To organize a multi-stop sightseeing ride, please submit a request via our Contact Form, selecting the “Sightseeing Tours” category. We will create an itinerary tailored to your schedule and location (Paris, French Riviera, Saint-Tropez, etc.).

6 – Service & Experience

Are rides customizable?
Yes, you can add specific instructions during booking. We also offer services tailored to your needs, including special requests, group or event transfers, multiple vehicle bookings and more

Can I request a specific route?
No, unless agreed in advance. In such cases, the fare may be adjusted based on the distance.

7 – Professional Services

How can I book vehicles for events or groups?
We offer tailor-made transport services for groups and events: weddings, seminars, corporate outings, guided tours, or VIP transfers. You can book multiple vehicles simultaneously, including Business Sedans, Vans, First Class, as well as Motorcycle Taxis for fast and secure city travel.

Do you provide solutions for travel agencies and hotels?
Yes, we collaborate with travel agencies, conciergeries, and hotels to transport their clients. Services include private transfers from airports, train stations, or tourist locations, as well as personalized services.

Can professionals benefit from dedicated rates or regular contracts?
Yes, we offer corporate rates and regular contracts for businesses, hotels, travel agencies, or event organizers. These contracts help manage recurring bookings, optimize transport budgets, and ensure premium service for clients or employees.

What types of vehicles are available for professional use?
For professional services, GoFast Drive provides:

Motorcycle Taxis for fast city transfers
Business Sedans (E Class) for comfortable, elegant rides
Vans (V Class) for groups or large luggage transfers
First Class Sedans (S Class) for VIP or premium rides